Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with and, just as importantly, what we cannot. We are an independent information site. We are not a bookmaker, we do not hold your account and we cannot act on your behalf in a dispute.

What we can help with

We publish research-based guides to betting sites not on GamStop for readers in Great Britain. Get in touch if any of the following applies:

• Corrections: a bonus figure, payment method or rule on one of our pages looks wrong or out of date. Tell us which page, what you saw and where you saw it.
• Questions about our guides: something about wagering requirements, odds formats, verification checks or bet types is unclear and you would like it explained.
• Suggestions: a topic, sport or bookmaker feature you would like us to cover.
• Business or editorial enquiries: please say who you represent and what you have in mind. Commercial relationships do not decide how sites are ranked, and a message from a brand cannot buy position.

What we cannot do

Many readers write to us hoping we can fix a problem with a betting account. We cannot. Please do not send passwords, card numbers or identity documents to us.

• We cannot release a withdrawal, reopen a closed account or reverse a bonus decision.
• We cannot negotiate with a bookmaker for you or guarantee any outcome from a complaint.
• We cannot give personal financial advice, and nothing on the site presents gambling as a way to earn money or fix money worries.

If you have a problem with a bookmaker

Work through the steps below. They apply to most disputes, whichever site you use.

1. Contact the bookmaker's customer support first, in writing where possible, so you have a record. Keep screenshots of the bet, the balance and the terms you relied on.
2. If the answer is unsatisfactory, use the operator's formal complaints procedure and note the reference number.
3. Check which licence the operator holds, as shown in its own terms and on the licensing body's public register. Sites outside the UK Gambling Commission system sit outside its rules and outside the dispute routes that come with them, so your options may be limited. Verify this before depositing.
4. If the operator's licence includes an independent dispute service, ask for details of it.

Our guides on trusted non GamStop casinos explain more about licensing, verification checks and what to look at before you sign up.

Support if gambling is causing harm

If gambling is affecting your finances, relationships or wellbeing, please speak to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat through its website. BeGambleAware also provides free guidance. GAMSTOP is the free UK self-exclusion scheme, and blocking software can help limit access to gambling sites on your devices. If you have chosen to self-exclude, think carefully before looking for sites that sit outside that scheme. You can also tell us in your message that you need support, and we will point you to the right organisations.

How to write to us

Use the contact form or contact details shown by the site, if your browser displays them. We do not publish a phone line for this site. To help us reply quickly, include:

• the page address or title you are writing about;
• a short description of the issue or question;
• the date you saw the information, as offers and terms change often;
• a source for any correction, such as the bookmaker's own terms page.

What to expect after you write

A member of the editorial team reads each message. We do not set a guaranteed reply time, and we cannot respond to every general comment individually, but corrections are checked against the bookmaker's published terms and updated where we can verify the change. Our information was last fact-checked on 1 October 2026, and offers, limits and conditions may have changed since then.

Our standards in brief

We review bookmakers by researching published terms, licensing information and payment details. We do not claim to have deposited, bet or withdrawn ourselves. We may earn commission if you join a bookmaker through our links, which does not influence rankings. Readers must be 18 or over, and betting should be treated as paid entertainment, never as income.